My Account

• Why is my account blocked?

  If your account is blocked, there are many good reasons that could be the cause. If you repeatedly attempted to log in but failed, then your account will be blocked for security reasons. You can start by resetting your password to log in, but if the problem persists, then contact Customer Support for help.

• I want to reopen my account, how do I do this?

  Contact our Customer Support to reopen the account quickly with no trouble on your side. However, remember that if your account is closed because you requested self-exclusion, then you’ll need to wait for the entirety of the self-exclusion period to pass before we can restart your IceBet account again.

• I think I forgot my password. How do I access my account?

  If you’ve forgotten your password, you don’t need to panic. We make it easy to reset your password by using the “Forgot password” link on the login page and following the prompts. If it still doesn’t work, then contact our Customer Support team to assist you in creating a new password within minutes.

• Am I allowed to have multiple accounts?

  IceBet’s policy only allows one account per user and IP address, so a user isn't allowed multiple accounts. We want to ensure all players have a fair and the best experience on our site. As such, all duplicate accounts will be deleted, and users found with multiple accounts can also be suspended.

• How do I complete verification?

  You must email Customer Support the documents at [email protected] to complete your verification. We require documents like full-colour copies of a passport or driver’s license, a copy of your bank statement containing your address, etc. We list all the required documents in our terms and conditions.

• How long does it take for the verification to clear through?

  Account verifications can take our specialists up to 24 hours to clear, depending on the volume of verification applications we’ve received. It might be delayed by a bit if we’ve received many applications in a short time, so please allow for some delays when sending your verification application.

Bonuses & Promotions

• Can I sign up for your casino and claim a welcome bonus?

  Yes, by signing up at IceBet, you can claim our amazing welcome bonus to boost your bankroll. The exclusive welcome offer is explained on its own page under Promotions. We always recommend you read the complete terms and conditions listed under the welcome bonus to understand better what it entails.

• Can I join your Loyalty Program from the start?

  There’s no need to sign up or opt into the program, as you’re automatically enrolled in our fantastic IceBet loyalty program when you register. Our excellent multi-tier program allows you to level up your tier while playing any of your favorite casino games and accumulate VIP points while doing so.

• Can I find free spins bonus at IceBet.casino?

  Yes, IceBet is always offering new and exciting promotions, so keep an eye on our promotions page to ensure you don’t miss out on free spins. From our lucrative welcome bonus to different free spins promotions on offer for various great reasons, we ensure you’re never bored at IceBet online casino.

• My bonus is missing, what happened?

  The first step you can take if your account’s bonus funds are missing is to check your bonus and account settings. If you’re still struggling to find your bonus funds, please get in touch with Customer Support to help trace and find information on what happened with your IceBet bonus funds.

• Can I withdraw my bonus funds?

  You can withdraw your bonus funds, but you must first satisfy all wagering requirements. If you try to withdraw your bonus funds without completing the wagering requirements stated in the bonus terms and conditions, then your bonus becomes void. So you must read and fulfill all terms before the withdrawal.

• What wagering requirements does IceBet use?

  There are different wagering requirements for the different IceBet bonuses and promotions. You’ll always be able to find the applicable wagering requirements in the promotion’s specific bonus terms and conditions. So ensure you read all the terms to understand what’s expected of you entirely.

• How much more do I need to wager before I meet the requirements?

  You can always keep track of how much you still need to wager to fulfill the requirements using your profile. When opening your profile, you’ll see the bonus progression bar that shows you what you’ve wagered to date and how much you still need to wager before the wagering requirements are complete.

• Does my bonus have an expiry date?

  Yes, any bonus or promotion at IceBet has an expiry period in which you must complete the bonus terms, like wagering requirements. The expiry period will be stated in the specific bonus terms and conditions to avoid confusion. So ensure you read all the terms to avoid any problems with your bonus funds.

• Can I cancel and reactivate a bonus?

  You can’t cancel and reactivate a bonus, as the system won’t allow it. If you opt-out of any bonus, then the IceBet system regards that bonus as settled, and the bonus becomes inaccessible to you. All IceBet promotions can only be claimed once per user and IP address and can’t be claimed a second time.

Deposits & Withdrawals

• I want to deposit and start playing, how do I do that?

  You need to start by creating an IceBet account since only registered players can deposit. You can then access the cashier’s deposit tab. Payment methods like cards, e-wallets and online banking are offered. The methods can differ depending on the country. The full details are on our Banking page.

• Do I pay fees to make a deposit?

  We offer 100% free deposits, with no IceBet player expected to pay any fees when depositing. You can choose any of the offered payment methods to make your deposit, and know that you won’t have any unexpected fees charged by us to your account. Look at our Banking page for more details on deposits.

• Does it take long for my deposit to appear in my account balance?

  When depositing, your funds will instantly be credited to your account balance. If there are some delays, we recommend waiting a few minutes or logging in again after logging out. In the unlikely event that the deposit still doesn’t appear, contact Customer Support so we can immediately trace it.

• My deposit didn't go through, why is this?

  In the majority of cases, a deposit being declined is due to incorrect details entered during the process. Ensure your details are correct before trying again. The payment processor might also be the cause if it’s experiencing some difficulties. Contact Customer Support if the problem continues.

• How long does it take for me to withdraw?

  If your account isn’t verified, then you’ll first need to be verified, which takes around 24 hours. We’ll process your withdrawal request, taking between 24 to 48 hours, and payouts can take up to five days to appear in your account. If you’ve not received it after five days, then contact Customer Support.

• I haven't received my withdrawal yet. How can I check where it is?

  Withdrawals can at times take up to five days to pay out, so first allow that period to pass before you question your withdrawal’s status. You can reference any withdrawals still processing in the Cashier tab. Contact Customer Support for help if five or more days have passed without receiving it.

Safety & Security

• Is IceBet licensed and regulated?

  Yes, IceBet is regulated by Altacore N.V., and the Government of Curacao licenses our platform. We provide legitimate services and a benchmark website for the iGaming industry. Being a legitimate and regulated platform, we offer fair services, and players worldwide can enjoy our various casino games.

• What happens to my personal information once I sign up for IceBet?

  We take the safety of our players very seriously and ensure your information never falls into the hands of unauthorised third parties. Using 256-bit SSL (Secure Sockets Layer) encryption, we anonymously transfer your data into our exclusive care and ensure it’s safe behind various security measures.

• What are the theoretical payouts of IceBet games?

  All casino games have different theoretical returns, also known as RTP (return to player) percentages. The games we list all have fair payouts and unbiased, random results. We partner with only the best game providers in the industry that have been proven to deliver quality and fair casino games.

Responsible Gaming

• Can I keep track of my deposits, withdrawals and game history?

  Yes, we want to ensure players play responsibly and give you access to your entire game history. By clicking on the Game History tab under your account page, you can see a list of the last three months’ deposits, withdrawals and game activities. You always have all the data at your fingertips.

• Is IceBet committed to responsible gambling practices?

  We take our commitment to responsible gambling very seriously and offer cool-off periods and self-exclusion to players who request it. You can check out our Responsible Gaming page to see early warning signs of a gambling problem, who to contact for help if needed and details on the practice.

• I think I need a break, what should I do to freeze my account?

  We’ll always respect your wishes to take a break and freeze your account, so feel free to contact our Customer Support through email or live chat to discuss your options. Whether you want to activate a personal cool-off period or self-exclude, we’ll be here to oblige your request and make it happen.

• I want to close my account. Can you help me with that?

  We always comply with the wishes of our players and will assist in closing down your account for whatever reason. You can contact our Customer Support team using email or live chat. However, remember that depending on the reason for the account closure, you might not be able to open another account with us.

Gameplay & User Experience

• What hours is the IceBet online casino available?

  To ensure we’re accessible to players worldwide, we offer our services and casino platform 24/7! You can access the online casino platform and play your favorite IceBet titles anytime, no matter your time zone. We aim to accommodate our dynamic players who take odd moments in the day to play a bit.

• Can I test your games before I commit real money?

  IceBet wants you to have access to whatever you need, which includes demo versions of our titles. Enjoy free play on almost all casino games with no differences to real money gameplay except in currency. However, remember you can’t keep any winnings or complete bonus requirements when playing demos.

• How many games are there at IceBet?

  With over 60 fantastic game providers listing games at our casino, we offer a massive gaming library of more than 8,000 games. While the games can be restricted based on your geolocation, and you’ll find most are video slots, you can still enjoy various popular table games and live dealer games.

• Can I play and experience IceBet from a mobile casino?

  Not only is IceBet available on your computer and tablet, but it’s also suitable to be played on any iOS or Android mobile! You can game on the go from anywhere, with the casino rendering its products for whichever device you’re using while playing. Enjoy easy access to IceBet from multiple devices.

• Are there tournaments I can enjoy?

  Tournaments are offered around the clock at IceBet to ensure you’re never bored. You can access various seasonal and monthly tournaments under the Tournaments tab. Choose a tournament that looks interesting and start playing the eligible games. Climb the leaderboard and try to win great prizes now.

• Is IceBet shop worth it?

  At IceBet’s rewards shop, you can use IceCoins you earned by depositing and playing to buy bonus cash, free spins, and other fun perks. The shop allows you to boost your bankroll and have more fun playing online casino games, with new worthy bonuses, offers and perks as your VIP level increases.